Configuration management database (CMDB)
Run a single database of all company’s configuration items (CI) and service assets. Bpm’online service enterprise helps to keep records on hardware, software, licenses, network components and documentation necessary for the seamless service provision.
Configuration items registration
Create a single list of all CIs including detailed information about each item. In bpm’online service enterprise you can register inventory number, category and type, define model and indicate technical characteristics, run a list of colleagues and customers that use this particular CI. The system can also configure dependencies on other configuration items and a list of components.
Manage a complete history of CI lifecycle. Track registered cases, location history, write-offs and removals from service.